Terms of Use
Lesson Ledger ("we", "us", "our") provides a software-as-a-service platform that helps music tutors, parents, pupils, and administrators manage lessons, files, communications, and billing. These Terms of Use are a legally binding agreement between Nugent Brothers Enterprises LTD (company number NI719078, the data controller and service operator) and every person who accesses or uses the service ("you").
All software, code, designs, and intellectual property related to this platform are owned by Nugent Brothers Enterprises LTD.
1. Eligibility & Accounts
- You must be at least 18 years old to register as a teacher or administrator. Parents must be legal guardians of the pupils they create or manage.
- Pupil accounts are provisioned by teachers or parents. If you are under 18 you may only access the platform with parental consent.
- You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.
2. Service Availability
- We strive to provide 24/7 availability but the platform may be unavailable for planned maintenance or unscheduled outages.
- We may update, enhance, or deprecate features at any time. Material changes that impact active subscribers will be communicated in advance via email where practicable.
2.1 Status page & public updates
- We operate a public status page fed by automated Jest health checks and human-authored status notes. The page and RSS feed are your primary sources for uptime information.
- Planned maintenance windows are posted to the status page and surfaced inside the teacher dashboard. Admins may issue manual advisories from the dashboard, which are clearly labelled.
- If you subscribe to email alerts you consent to receiving operational notices (incident resolutions, maintenance reminders, or remediation steps).
2.2 Sandbox previews & demo data
- We provide read-only sandbox previews for teacher, parent, pupil, and enterprise dashboards at /test. These embeds run the production UI but intercept network calls with anonymised fixtures.
- No real pupil, parent, or billing data is exposed inside these previews. Uploads, downloads, Stripe actions, and destructive flows are blocked and replaced with friendly warnings.
- Sandbox content resets each time the iframe reloads. Do not rely on any data entered there—it is for demonstration only.
2.3 Free practice tools
- Our free metronome, tap-tempo, drone, timer, and chord progression tools at /tools are available without authentication. They set cookies only to persist UI preferences.
- These tools are provided on an "as-is" basis for marketing and practice support. We may update or remove individual widgets (for example replacing the former warm-up generator with the current chord progression generator) without notice.
- No personal data is required to use the free tools; however, analytics on aggregate usage may be collected to improve the experience.
2.4 Feature suggestions & rewards
- The feature suggestions workspace is intended for constructive roadmap feedback from authenticated users.
- Ideas marked as "accepted" may later be marked "rewarded" once shipped. Reward tokens or credits are discretionary and do not create an employment or contractor relationship.
- Submitted content must be accurate and may be moderated or removed if it breaches these Terms or the Acceptable Use Policy.
3. Subscription Fees & Payments
- Teacher subscriptions cost £10 per month flat with no additional taxes and are billed in advance on a recurring monthly basis via Stripe.
- Enterprise Admin Tier 2 subscriptions cost £80 per month and cover one enterprise admin plus up to 10 linked teacher accounts.
- Enterprise Unlimited (Tier 3) subscriptions cost £150 per month and include unlimited teacher accounts; billing remains in GBP.
- You may upgrade from Tier 2 to Tier 3 at any time from the enterprise admin dashboard; Stripe prorates the difference immediately and future renewals occur at the new rate.
- The enterprise dashboard presents an explicit warning before initiating an upgrade. By affirming the warning you acknowledge the immediate price increase and accept the Terms & Conditions outlined on this page.
- The first payment is charged when you complete the subscription checkout after creating your account.
- Subsequent payments occur automatically on the same day each month (e.g., subscribed on the 15th = charged on the 15th monthly).
- By starting a subscription you authorise us and our payment processor (Stripe) to charge your saved payment method for recurring fees until you cancel.
- Full pricing details, including taxes and payment methods, are available on our pricing page.
4. Cancellations & Refunds
- Teachers can cancel their subscription at any time from the dashboard settings area.
- When you cancel, paid access remains active until the end of the current billing period unless you request an immediate termination.
- All subscription payments are final and strictly non-refundable. By subscribing you waive any right to refunds, reversals, or chargebacks for services already delivered. This reflects our business-to-business supply status under UK consumer law.
- If you dispute a valid charge with your bank or card issuer (chargeback), we will suspend your account immediately pending investigation. Fraudulent chargebacks may result in permanent account termination, recovery of dispute fees, and debt collection.
5. Payment Processing & Financial Compliance
- Payment processor: All payments are processed by Stripe, Inc., a PCI-DSS Level 1 certified payment processor. We never store or handle your full payment card details.
- Authorization: By subscribing, you authorize us and Stripe to charge your payment method for recurring monthly fees until you cancel.
- Payment failures: If a payment is declined, we will notify you by email and retry daily for up to 14 days. After 14 failed attempts, your subscription will be cancelled and access suspended.
- Disputes & chargebacks: If you believe a charge is incorrect, contact us at NBE@nugentweb.online before initiating a chargeback. We will investigate and resolve billing errors promptly. Chargebacks result in account suspension and may incur administrative fees to recover dispute costs.
- Currency & taxes: Teacher and Enterprise Tier 2 plans are billed in GBP. Enterprise Unlimited (Tier 3) is billed in USD; your card provider handles any currency conversion. None of the plans include tax charges because we are not VAT registered. If our tax status changes we will update these terms and notify active subscribers.
- Invoicing: Stripe automatically generates invoices for each payment. You can download invoices from your dashboard or Stripe will email them to your registered email address.
- Financial regulations: We comply with UK payment services regulations, consumer credit laws, and anti-money laundering requirements. Suspicious transactions may be reported to relevant authorities.
5. Acceptable Use
See our full Acceptable Use Policy below for detailed rules. In summary:
- Do not upload unlawful, infringing, or harmful content. You remain the data controller for pupil and parent personal data that you add to the platform.
- Keep access credentials secure. Sharing login details outside your organisation or accessing another user's account without permission is prohibited.
- Automated scraping, penetration testing, or performance testing of the service requires prior written approval.
- User-generated content (lesson notes, files, messages) must comply with UK law and respect intellectual property rights.
- Public free tools and sandbox previews must not be abused (for example, by attempting to bypass read-only controls, injecting malicious scripts, or misrepresenting sandbox data as production results).
6. Intellectual Property & Licensing
6. Intellectual Property & Licensing
Platform ownership:
- All software code, source code, object code, databases, user interfaces, designs, logos, algorithms, and technical infrastructure comprising the Lesson Ledger platform are the exclusive intellectual property of Nugent Brothers Enterprises LTD.
- The platform is protected by copyright, trademark, patent, and trade secret laws in the United Kingdom and internationally.
- You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the platform for your music tutoring business while your subscription is active.
- You may not copy, modify, reverse-engineer, decompile, disassemble, create derivative works from, or redistribute any part of the platform code or infrastructure.
Your content ownership:
- You retain all intellectual property rights to lesson notes, documents, recordings, files, and other materials you upload ("User Content").
- By uploading User Content, you grant us a limited, worldwide, non-exclusive license to host, store, process, display, and transmit that content solely to provide the service to you and authorized users (pupils, parents).
- This license terminates when you delete content or close your account, except where we are required to retain data for legal, accounting, or backup purposes.
- You represent and warrant that you own or have the necessary rights to upload User Content and that it does not infringe third-party intellectual property rights.
Aggregated data:
- We may collect anonymized, aggregated usage data that cannot identify individual users (e.g., total number of lessons logged, file upload volumes).
- We retain all rights to this aggregated data and may use it to improve the platform, conduct research, or create benchmarking reports.
7. Security & Data Protection
- We implement administrative, technical, and physical safeguards to protect personal data, including encryption in transit (HTTPS), encrypted storage of files on Amazon S3, and role-based access controls.
- You must promptly notify us of any suspected account compromise or unauthorised access.
- Teachers are responsible for ensuring that they have a lawful basis for processing personal data belonging to their pupils and parents.
8. Suspension & Termination
- We may suspend or terminate accounts that breach these terms, pose a security risk, or fail to pay fees when due.
- In severe cases (for example, repeated violations, legal requests, or security incidents) we may delete data to protect the service and its users.
9. Warranties & Liability
- The service is provided "as is" without warranties of any kind. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement to the maximum extent permitted by law.
- To the fullest extent permitted by law, our total liability arising from the use of the platform is limited to the fees paid by the affected teacher account during the twelve-month period preceding the event.
- Nothing in these terms seeks to limit liability for death, personal injury, fraud, or any other liability that cannot be excluded under applicable law.
10. Changes to the Terms
- We will post updates to this page and update the "Last updated" date above when terms change.
- For material changes we will provide at least 14 days notice by email to the primary contact on each teacher account.
- Continued use of the service after the effective date of any changes constitutes acceptance of the revised terms.
Acceptable Use Policy
This Acceptable Use Policy governs what you may and may not do when using Lesson Ledger. These rules protect the service, other users, and ensure compliance with applicable laws. Violations may result in content removal, account suspension, or termination without refund.
1. General Principles
- Use the service lawfully and in good faith.
- Respect the rights and safety of other users.
- Do not use the platform to harm, harass, or defraud others.
- Maintain accurate account information and promptly update details when they change.
2. Prohibited Content
You may not upload, share, or transmit content that:
- Infringes intellectual property: Pirated sheet music, copyrighted recordings, or unlicensed materials without permission.
- Is illegal: Child sexual abuse material (CSAM), terrorist content, hate speech, or content that violates UK criminal law.
- Is harmful or abusive: Content promoting violence, self-harm, bullying, harassment, or discrimination based on race, religion, gender, sexuality, or disability.
- Contains malware: Viruses, trojans, ransomware, spyware, or other malicious code.
- Is sexually explicit: Pornography, nudity, or sexually suggestive material involving minors.
- Violates privacy: Personal data of third parties shared without consent, doxxing, or exposing private information.
- Is spam or scam content: Unsolicited advertising, phishing links, pyramid schemes, or fraudulent schemes.
3. Prohibited Activities
You may not:
- Impersonate others: Pretend to be another teacher, parent, pupil, or our staff.
- Share credentials: Allow unauthorized individuals to access your account or use another user's login.
- Scrape or automate: Use bots, scripts, or automated tools to access the platform without written permission.
- Reverse-engineer: Decompile, disassemble, or attempt to extract source code from the platform.
- Probe security: Conduct penetration testing, vulnerability scanning, or denial-of-service attacks without authorization.
- Overload systems: Make excessive API calls, upload unreasonably large files, or intentionally consume disproportionate resources.
- Resell or redistribute: Offer Lesson Ledger as a white-label service, resell subscriptions, or commercially exploit the platform.
4. User-Generated Content Responsibilities
- You are responsible for all content you upload, including lesson notes, files, messages, and pupil data.
- You must have the legal right to upload and share content (e.g., licensed sheet music, original recordings).
- You confirm that you have obtained appropriate consent from parents/guardians before adding pupil personal data.
- We may review content in response to reports or legal requests but do not proactively monitor all uploads.
5. Reporting Violations
If you encounter content or behavior that violates this policy, report it immediately:
- Email: NBE@nugentweb.online
- Support: NBE@nugentweb.online
- Include the account username, date/time, and description of the violation.
We investigate reports within 48 hours and take appropriate action, including content removal, warnings, or account termination.
6. Enforcement
When you breach this policy, we may:
- Issue a warning: First-time minor violations receive an email warning explaining the issue.
- Remove content: Delete files, notes, or messages that violate the policy.
- Suspend access: Temporarily disable your account (typically 7-30 days) for repeat violations.
- Terminate account: Permanently delete your account for serious breaches (illegal content, security attacks, fraud). No refund is provided.
- Report to authorities: We may disclose information to law enforcement when required by law or when content presents an imminent safety risk.
7. Copyright & DMCA
If you believe content on the platform infringes your copyright, submit a takedown notice to NBE@nugentweb.online with:
- Your contact information (name, address, email, phone)
- Description of the copyrighted work and where the infringing content is located
- Statement that you have a good faith belief the use is unauthorized
- Statement that the information is accurate and you are authorized to act on behalf of the copyright owner
- Your physical or electronic signature
We will investigate valid DMCA notices and remove infringing content within 48 hours. Repeat copyright infringers will have their accounts terminated.
8. Fair Use Storage Limits
- Each teacher account includes 5GB of file storage.
- Individual file uploads are capped at 50MB per file.
- If you exceed limits, we may ask you to delete files or upgrade (contact support for options).
- Storage is intended for teaching materials. Do not use the platform as a general-purpose file hosting service.
9. Changes to this Policy
We may update this Acceptable Use Policy to reflect new threats, legal requirements, or service changes. Updates will be posted on this page with a revised "Last updated" date. Continued use after changes take effect constitutes acceptance.
Privacy Policy
Nugent Brothers Enterprises LTD (company number NI719078) is the data controller for personal data processed through this service. We comply with the UK General Data Protection Regulation (UK GDPR), the EU GDPR for EU residents, and other applicable data protection laws. This Privacy Policy explains what data we collect, how we use it, and the rights available to data subjects.
1. Personal Data We Process
- Account data: names, email addresses, hashed passwords, roles (teacher, parent, pupil, admin), school affiliations, and audit timestamps.
- Billing data: Stripe customer identifiers, subscription status, payment history, invoices, and bank remittance details supplied by teachers.
- Educational content: lesson notes, attendance records, homework instructions, uploaded files, and messaging history.
- Support interactions: helpdesk submissions, email threads, and internal troubleshooting logs.
- Technical data: IP addresses, device information, browser metadata, and log entries generated by our servers and security tools.
2. Lawful Bases for Processing
- Contract: Delivering the platform to paying subscribers, maintaining user accounts, and providing support.
- Legitimate interests: Monitoring usage for security, preventing fraud, improving features, and ensuring service reliability.
- Consent: Sending optional product updates or marketing communications (where required by law) and placing non-essential cookies.
- Legal obligations: Retaining invoices and tax records, responding to lawful requests from regulators, and enforcing our agreements.
3. How We Use Personal Data
- Authenticate users and operate secure dashboards for teachers, parents, and pupils.
- Generate invoices and collect subscription payments through Stripe.
- Send transactional emails (for example password resets, subscription reminders, support responses).
- Store lesson notes, files, and communications so authorised users can access them.
- Detect and investigate suspicious activity, security events, or policy breaches.
4. Sharing & International Transfers
- Infrastructure: We host the service on ISO 27001 certified cloud providers. Uploaded files are stored in Amazon S3 (Ireland) and encrypted at rest.
- Payments: Stripe processes subscription payments. Stripe may transfer data to the United States and relies on approved transfer mechanisms and standard contractual clauses.
- Communications: Emails are delivered through our transactional email provider. Support tickets may be stored in our service desk tooling.
- We do not sell personal data. Third parties may only process data under contracts that meet GDPR Article 28 requirements.
5. Retention
- Active subscription data is retained for the lifetime of the account.
- After cancellation we retain personal data for up to 90 days to allow reactivation, unless we are required to preserve records for longer.
- Financial records (including invoices and payout history) are retained for seven years to comply with tax regulations.
6. Data Subject Rights
- Access: Request a copy of the personal data we hold about you. Teachers can also download their data export from the dashboard.
- Rectification: Update inaccurate account details via the profile page or by contacting support.
- Erasure: Ask us to delete your personal data when it is no longer needed or when consent is withdrawn.
- Restriction & objection: Request that we limit processing in certain circumstances or object to processing based on legitimate interests.
- Data portability: Receive data you provided to us in a structured, commonly used format.
- Automated decisions: We do not carry out automated decision-making that produces legal or similarly significant effects.
To exercise any rights, contact us using the details below. We will respond within one month and may request identification before fulfilling the request.
7. Children's Data
Pupil accounts are managed by teachers and parents. We require teachers to confirm that they have obtained appropriate consent from guardians before adding a pupil's personal data. We will delete pupil data on request from a verified parent or school administrator.
8. Security Measures
- All connections are served over HTTPS using TLS 1.2 or higher.
- Passwords are stored using industry-standard hashing algorithms (bcrypt).
- Access to production systems is restricted to authorised staff with multi-factor authentication.
- Regular backups, encrypted storage, and audit logging help ensure integrity and availability.
- We maintain incident response procedures and will notify affected users and regulators of any notifiable breach without undue delay.
9. Changes to this Privacy Policy
We may update this policy to reflect legal, technical, or business developments. Significant changes will be communicated through the application or by email. Continued use of the platform after changes take effect indicates acceptance of the updated policy.
Contact & Complaints
Nugent Brothers Enterprises LTD
Registered in Northern Ireland
Company number: NI719078
Trading as: Lesson Ledger
Business Contact:
Email: NBE@nugentweb.online
Service Support:
Privacy enquiries: NBE@nugentweb.online
Technical support: NBE@nugentweb.online
Billing questions: NBE@nugentweb.online
Abuse reports: NBE@nugentweb.online
Copyright/DMCA: NBE@nugentweb.online
If you believe we have not complied with data protection laws, you can lodge a complaint with the UK Information Commissioner's Office (ICO) or your local supervisory authority. We would appreciate the chance to resolve concerns directly before you escalate a complaint.